KDOC - Located within the Vista Primary Care Centre Kildare and West Wicklow Doctors on Call Contact KDOC on 1890 599 362

FAQs

 

Frequently Asked Questions

Can I use K Doc as my regular GP Service ?
No. K Doc is not a regular GP Service. A core part of a GP Service is that you are attending your own GP who knows you well, and who has a complete knowledge of you, and a medical record of all of your medical information. K Doc includes over 120 Members, and if you attempt to use it as a routine GP Service, you will not have the benefit of attending a Doctor who knows you well, and in detail. In attempting to use K Doc as a GP service, you are putting yourself, and the Doctors at K Doc, at a serious and hazardous disadvantage It is strongly advised to attend your own GP where at all possible to do so, and to reserve your use of K Doc only for urgent problems which require immediate and urgent attention, and which cannot await your own GP.

 

Is K Doc the same as the Emergency Department (A/E) ?
There are similarities between K Doc at the Emergency Department at your local Hospital, but they are not the same. While K Doc is well positioned to handle all acute medical, surgical, paediatric, psychiatric and obstetrical problems presenting during out of hours, it is not a Hospital Department. Doctors at K Doc are well placed to treat many but not all such emergencies. In particular, K Doc has only limited access to X rays, has no direct access to laboratory support in the out of hours service, and does not have the same level of funding or staffing as local Emergency Departments. Even though the service has developed significantly since established in 2001, it remains a GP Out of hours service as opposed to a hospital based service.

 

If I am unhappy at the care provided by a GP on call at K Doc, what can I do about this ?
It is inevitable that this will occasionally happen, and it is important that you can communicate your concerns, and that your concerns are considered and addressed. If you are unhappy with any aspect of your care during your consultation, please advise the attending GP or Nurse that this is the case. If this fails to resolve the issue, or an issue only becomes apparent after your consultation, please advise your own GP, on whose behalf your care is provided. Your own GP may be able to address your issue, as they will have had a detailed communication by secure email or by fax on your care within one working day of your consultation. If this does not adequately address your concern, you can communicate directly with K Doc. It is helpful if matters relating to medical issues can be addressed to the Medical Director, and matters relating to billing, administration and any other non medical issues can be addressed to The Service Manager.
If there is a concern regarding the medical care provided, while K Doc is not responsible for the care provided by individual Doctors, it does support a procedure to assist in addressing such concerns. The Doctor concerned is advised, is requested to provide their observations, and where necessary, the matter may be considered by the K Doc Medical Committee. In most cases, this process is effective in terms of feedback, and in identifying and addressing problems. Rarely, it is not possible to resolve an issue, and in such instances, the matter can be taken up directly with the Doctor concerned, and ultimately, if necessary, the matter can be addressed by The Irish Medical Council, should the patient believe this to be necessary.

 

Is K Doc part of the HSE ?
No. K Doc is the trading name of Kildare and West Wicklow Doctors on Call Ltd, a limited liability Company, which is operated exclusively by local GPs, and primarily to assist and support them in the provision of urgent out of hours care. K Doc co-operates closely with the local HSE Office, but it is not part of the HSE.

 

Is K Doc a free service ?
K Doc is not a free service. It is expensive to run. For patients who are eligible under the medical card scheme, most K Doc Services can be claimed for under the medical card scheme. A similar arrangement operates for patients associated with the Department of Defence. All other patients are required to pay for services provided. The scale of fees is kept as low as possible, and is, for example, considerably less than similar clinics, and is very much in keeping with fees charged at GPs surgeries.
You will usually be advised of fees when making your appointment. If there is an evident difficulty with payment, care will be provided. As a matter of respect to the great majority of patients who settle their fees immediately, we do not routinely bill, and indeed request pre payment of consultation fees prior to being seen by the Doctor. This practice was introduced in 2010 as a result of a small minority of patients who repeatedly left fees unpaid.

 

If I am visiting the area, or of my own GP is not a Member at K Doc, can I still use the Service ?
Yes. It is important to us that any individual in the area experiencing an acute medical problem is assisted and cared for. If your own GP is not a K doc Member, but is not available for whatever reason, you can still be seen at K Doc with any urgent problem, however your care will be charged at a higher rate, unless you are covered by the Medical Card Scheme.

 

Advantages of K Doc:

  • Over 130 local GPs are on Duty at K Doc; adequate rostering with back up when necessary
  • Most consultations are delivered promptly, efficiently, and on a competitive fee schedule
  • Comprehensive cover of Out of Hours (6 pm to 8.00 am weekdays, and 24/7 at weekends and public holidays)
  • Minor Injuries Service
  • Robust Communications, IT and Administrative Support
  • Close co ordination with your own GP’s Surgery, if they are K Doc Members
  • Commitment to Medical Education and Research
  • Well developed systems for Patient Feedback and Complaints
  • Well appointed Treatment Centres, complemented by well equipped Mobile Call Units

 Out of hours service

KDOC is a GP Co-Operative, established by local GPs, primarily to assist in providing urgent out of hours GP cover to their patients.

 

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KDOC Locations

Our Locations

  • Vista Primary Care, Naas
  • Celbridge Health Centre
  • Athy Health Centre

 

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Participating Surgeries

Participating Surgeries

If you are not sure you can check our list of participating GP surgeries to see if your doctor is a member of KDOC.

 

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